PRIVACY POLICY – ETHNIGLAM

Effective Date: 01/01/2025
Brand: EthniGlam (Owned by SGOC Global)
Registered Address: #2, Patel Muniyappa Layout, Hebbal, Bangalore, India – 560032
Contact: info@ethniglam.com | +91 98454 24448

At EthniGlam, we are committed to safeguarding your personal information and ensuring transparency in how we collect, use, store, protect, and share your data. This Privacy Policy explains your rights, how we operate, and how we comply with GDPR, Indian IT Act (2000), and global data protection norms.

1. INFORMATION WE COLLECT

We may collect the following information when you use our website or purchase from us:

1.1 Personal Identifiable Information (PII)

Full name

Email address

Mobile number

Date of birth (if shared voluntarily)

Billing and shipping address

1.2 Payment Information

We do not store card details or UPI information.

Payments are processed via secure PCI-DSS-compliant gateways.

1.3 Technical & Device Information

Automatically collected through cookies and analytics tools:

IP address

Browser type and version

Device type (mobile, laptop, tablet)

Operating system

Referring URLs

Time spent on pages, clicks, scrolls

1.4 Behavioral & Marketing Data

Products viewed

Wishlists

Cart behavior

Purchase history

Responses to promotions or campaigns

1.5 Communication Records

Emails, chats, WhatsApp conversations with customer support

Feedback and reviews

2. HOW WE USE YOUR INFORMATION

Your information is used strictly for legitimate business purposes, including:

2.1 Order Fulfillment

Processing payments

Shipping and delivery

Order confirmations and updates

2.2 Customer Support

Responding to inquiries

Resolving complaints

After-sales service

2.3 Marketing & Personalization

(Only with your explicit consent)

Sending offers, new collection updates

Personalized recommendations

Abandoned cart reminders

2.4 Legal & Security Purposes

Fraud detection

Investigating suspicious activity

Compliance with Indian law, GST regulations

3. LEGAL BASIS FOR DATA PROCESSING (GDPR)

We process your data under the following principles:

Consent – for marketing or newsletter

Contractual necessity – to complete purchases

Legitimate interest – for analytics, business optimization

Legal obligation – tax, compliance, dispute resolution

4. DATA SHARING & THIRD PARTIES

We do not sell or trade your data. We only share with:

Logistics partners (for delivery)

Payment processors

IT hosting providers

Customer support tools

Fraud-prevention systems

All third parties operate under confidentiality agreements and strict data protection norms.

5. DATA STORAGE, RETENTION & SECURITY

Data is stored on encrypted servers.

Firewalls, SSL encryption, and secure backup systems are used.

Access is strictly restricted to authorized personnel.

We retain data only as long as necessary (legal, tax, and operational requirements).

6. YOUR RIGHTS UNDER GDPR & INDIAN LAW

You may request:

Access to your data

Correction of inaccurate details

Deletion (“Right to be forgotten”)

Restrictions on data processing

Objection to marketing

Data portability

Requests can be made at info@ethniglam.com.

7. COOKIES POLICY

We use cookies to:

Improve user experience

Analyze traffic

Show personalized recommendations

Enable essential site functions

Users may disable cookies via browser settings but some features may not work.

8. MINOR’S PRIVACY

We do not knowingly collect data from individuals under 18.

9. POLICY UPDATES

This policy may be revised periodically. Updated versions will be posted with a new “Effective Date”.

10. GOVERNING LAW & DISPUTES

All privacy-related disputes shall be governed by the laws of India and subject to the exclusive jurisdiction of Bangalore courts.

For concerns:
📧 info@ethniglam.com | 📞 +91 98454 24448

⭐ TERMS & CONDITIONS – ETHNIGLAM

Effective Date: 01/01/2025
Brand: EthniGlam (Priya Trading)

These Terms & Conditions govern your access, purchase, and use of our website www.ethniglam.com. By visiting or purchasing from us, you agree to be bound by these terms.

1. ELIGIBILITY

Users must be at least 18 years old.

By using the website, you confirm that all information you provide is true and accurate.

2. ACCOUNT REGISTRATION

Users must provide correct information during registration.

You are responsible for maintaining confidentiality of your login details.

EthniGlam is not responsible for unauthorized account use resulting from your negligence.

3. PRODUCT INFORMATION & AVAILABILITY

We aim to display accurate product details.

Slight variations in color, texture, and fit may occur due to lighting, photography, and device screens.

Product availability is subject to change without notice.

4. ORDER PROCESSING & ACCEPTANCE

Placing an order does not guarantee acceptance.

We may cancel orders due to:

Payment failure

Out-of-stock items

Pricing or listing errors

Fraud suspicion

Inaccurate shipping information

Customers will be notified through email/WhatsApp.

5. PRICING & PAYMENTS

All prices are inclusive of GST unless stated otherwise.

Prices are subject to revision without prior notice.

We accept payments through secure payment gateways or Cash on Delivery (where available).

EthniGlam is not responsible for:

Bank delays

Payment gateway issues

Card or UPI failures

6. SHIPPING & DELIVERY

Orders are shipped via third-party logistics partners.

Estimated delivery timeline: 7–14 business days.

Delays may occur due to holidays, strikes, natural calamities, operational issues, etc.

Once dispatched, EthniGlam is not liable for lost, delayed, or damaged shipments. Liability shifts to the courier company.

7. INTELLECTUAL PROPERTY

All content—including:

Logos

Images

Product photos

Website design

Text

Brand name “EthniGlam”

—is the exclusive property of Priya Trading.
Unauthorized use, reproduction, or distribution is strictly prohibited.

8. PROHIBITED ACTIONS

Users must not:

Attempt to hack, modify, or disrupt the website

Copy or misuse product images or content

Use automated bots or scripts

Place fraudulent or fake orders

Harass customer service staff

Violations may result in:

Account termination

Legal action

Permanent banning from the platform

9. RETURN, REFUND & CANCELLATION POLICIES

These are separate policies on your site, but legally binding under T&C:

Refunds only for damaged products

Returns only for damaged products

Cancellation allowed within 12 hours

Shipping issues are not EthniGlam’s liability

Failure to follow the policies may result in denial of refund/return.

10. LIMITATION OF LIABILITY

EthniGlam is not responsible for:

Courier delays, damage, or loss

Misuse of product after delivery

Errors caused by third-party service providers

Force majeure events (natural disasters, lockdowns, etc.)

Inaccurate information provided by customers

Our maximum liability, if any, shall not exceed the value of the product purchased.

11. INDEMNIFICATION

By using our website, you agree to indemnify EthniGlam against all claims, damages, losses, liabilities, and legal expenses arising from:

Misuse of website

Breach of Terms

Violation of laws

Fraudulent activities

12. TERMINATION / SUSPENSION

EthniGlam reserves the right to terminate accounts for:

Repeated COD refusals

Fraud

Abusive communication

Violation of any policy

Misuse of resources

13. GOVERNING LAW & DISPUTE RESOLUTION

All matters relating to these Terms shall be governed by Indian law.

Jurisdiction:
All disputes shall be resolved exclusively in the courts of Bangalore, Karnataka.